[Oct 19, 2022] 6211 Exam Dumps 100% Same Q&A In Your Real Exam [Q16-Q40]

Q16. Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

Q17. Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?

Q18. You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

Q19. In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

Q20. You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

Q21. During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?

Q22. The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?

Q23. You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

Q24. Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

Q25. Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Q26. Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

Q27. Which Avaya Aura Contact Center component is required for Contact Center Multimedia deployment?

Q28. Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

Q29. Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

Q30. During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?

Q31. A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?

Q32. Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

Q33.

Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

Q34. When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)

Q35. You need to install Avaya Agent Desktop (AAD) on an Agent’s desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?

Q36. You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Q37. Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Q38. When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

Q39. Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

Q40. Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?