Latest [May 28, 2023] Cisco 500-445 Real Exam Dumps PDF [Q20-Q37]

28May 2023 by admin No Comments

4.8/5 - (5 votes)

Latest [May 28, 2023] Cisco 500-445 Real Exam Dumps PDF

500-445 Practice Test Questions Updated 58 Questions

The Cisco 500-445 certification exam is highly valued by employers, as it demonstrates that an individual has a deep understanding of contact center technology and can effectively implement it in a business environment. This certification can help professionals stand out in a highly competitive job market, and can also lead to higher salaries and better job opportunities.

NO.20 Which process scans content and applies regular expressions to mask the sensitive information?

Data leak prevention

Data masking

Data filtering

Data scanning

NO.21 Where is the Script selector in CCE mapped in ECE?

Queue

Dialed Number

Workflow

Call Type

NO.22 What are the workflow types in ECE?

Alarm, Inbound, Exception, Default

Inbound, Outbound, Alarm

Default, Inbound, Outbound

Alarm, Outbound, Inbound, Exception

NO.23 Which group must an email match to be transferred to any queue?

Application path

Business hour

Media class

Application instance

NO.24 What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

Collect all ECE services logs.

Restart the ECE servers.

Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.

Upgrade to the latest Engineer Special.

Understand the customer’s intent for the flow of emails and chats.

Know the ECE version and Engineer Specials installed.

Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.

NO.25 Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

EECE

UCCE

Partition

Service

NO.26 What are two specifications for reporting templates? (Choose two.)

The availability of templates is controlled by licenses.

A user can only create ten reports per template.

Only one report can be created per template.

Any number of reports can be created from a template.

Templates can be deleted.

NO.27 In which two ways are chats transferred? (Choose two.)

Only open chat activities in which the customer has not left the chat session can be transferred.

Chats can be transferred to departments directly.

Agents can transfer the chat activities based on the Maximum Task limit setting.

Agents have unlimited transfers of chat activity.

Only one chat activity can be transferred at a time.

NO.28 What is the formula for a standardized agent count for email?

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

NO.29 What are two required configurations when setting up user accounts and permissions? (Choose two.)

The ECE web server can be installed in DMZ and must use the same domain account.

All the servers except the ECE web server must use the domain account to install the software.

All the servers must use the same domain account to install the software.

Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

The ECE web server can be installed in DMZ and can have a different domain account.

NO.30 Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

CCE scripting for chat and email needs to be configured before configuring ECE SSO.

SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

SS0 is enabled by default; no configuration is necessary.

The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.

ECE should be integrated with PCCE and the SPOG.

$S0 for CCE needs to be configured before agent SSO for ECE will work.

NO.31 What are three steps in a chat process flow? (Choose three.)

The agent selects chat in the gadget.

The application server checks Chat EP configuration.

The application server displays the chat to the agent with a notification.

The customer initiates a chat and hits Chat Entry Point (EP).

EAAS notifies EAMS of DO_THIS_WITH_TASK.

EAAS Instances sends NEW_TASK message to MR PIM.

NO.32 Which two ways are departments configured? (Choose two.)

Departments, once created, cannot be deleted from ECE.

Each department has 14 types of resources available for use.

Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.

Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.

Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

NO.33 Which activities can agents pick and pull?

Agents can pick chats from other agents that belong to the same set of skill groups.

Agents can pick chat from other agents that belong to the different skill groups.

Agents can pick emails from other agents that belong to the same set of skill groups.

Agents can pick emails from other agents that belong to the different skill groups.

NO.34 Which LDAP URL allows configuration in the properties pane under SSO configuration?

Ldap://idap_server:3269

Ldap://idap_server:80

Ldap://idap_server:443

Ldap://idap_server:3268

NO.35 Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor

Agent

Supervisor, Administrator

Agent, Supervisor, Administrator

NO.36 Which two types of data does a file server store? (Choose two.)

application files

application log files

error log files

system files

report templates

NO.37 What are the workflow types in ECE?

Alarm, Inbound, Exception, Default

Inbound, Outbound, Alarm

Default, Inbound, Outbound

Alarm, Outbound, Inbound, Exception

Cisco 500-445 Dumps – Secret To Pass in First Attempt: https://www.practicematerial.com/500-445-exam-materials.html

Leave a Reply Cancel reply