[Full-Version] 2023 Updated Cisco Study Guide 500-443 Dumps Questions [Q34-Q49]

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[Full-Version] 2023 Updated Cisco Study Guide 500-443 Dumps Questions

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Another important area covered in the Cisco 500-443 exam is call routing. Candidates will be tested on their knowledge of how calls are routed within a CCE solution, including the use of intelligent routing techniques and the configuration of various routing components. They will also need to demonstrate their ability to troubleshoot routing issues and optimize the routing configuration to improve the overall customer experience. Overall, the Cisco 500-443 exam is a challenging and rigorous test of an IT professional’s expertise in Cisco Contact Center Enterprise solutions.

Q34. In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.

Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.

Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.

For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

Q35. Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)

Courtesy Callback

recording a .wav file

FTP a file

Emergency Contact Center closure

agent whisper

IVR Outbound option

agent greeting

Q36. The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

Time zone was changed.

Secondary DNS was changed.

Hostname was changed.

Number of historical reports exceeded the system limits.

Cisco Unified Intelligence Center Publisher is not in service.

IP address was changed.

Primary NTP server was changed.

Number of concurrent real-time reports exceeded the system limits.

Q37. Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message “R” represent?

customer instance name

telephony port status

configured ports

ready ports

reserved ports

Q38. What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?

500

1000

2000

6000

76,000

Q39. What must be enabled when configuring voice gateways to support SIP dialers?

100rel

signaling forward unconditional

200rel

signaling forward 100

Q40. Which Cisco Finesse CLI command provides the license MAC address?

show network status

show net status

show status

show network detail

show net detail

Q41. Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?

A total of 100 sign-out reason codes and not ready reason codes.

50 sign-out reason codes and 50 not ready reason codes for a total of 100.

100 sign-out reason codes and 100 not ready reason codes for a total of 200.

There is no limit. You can assign as many team-based reason codes as you like.

Q42. In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer

configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway

install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway

install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer

Q43. What is the semantic meaning of the RouterCallKeyDay variable?

It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from “Monday” to “Tuesday”.

It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

It represents a sequence number used for ordering rows for the same call.

It represents a string that corresponds to a Globally Unique Call Identifier.

Q44. In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to-peer synchronization?

ccagent

mds

router

opc

Q45. You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?

appname=MyVXMLApp

app=MyVXMLapp

vxmlapp=MyVXMLApp

application=MyVXMLApp

Q46. With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat

To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat

To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

Q47. A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error “403 forbidden”. What is the possible cause?

Toll Fraud security is not configured correctly.

Gateway cache requires a reset.

Gateway IP has been blacklisted.

IP address trust has not been configured.

Q48. Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

The VXML application is not deployed to the CVP servers.

The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

The call type is not mapped to the Cisco Unified ICM script.

The Cisco Unified CVP server is running on temporary licenses.

Q49. Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Test your scripts to ensure that all routing logic is correct.

Configure default labels for each dialed number using the Configuration Manager.

Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

Configure default labels for each skill group using the Configuration Manager.

In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

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