CIS-CSM Questions PDF [2022] Use Valid New dump to Clear Exam [Q29-Q46]

Q29. What are the characteristics of Knowledge Categories?

Q30. The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

Q31. Match the business rule to its function in the Self-Service Portal.
Hot Area:

Q32. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

Q33. What one of the following is optional when creating a Catalog workflow?

Q34. Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

Q35. Partner admin contacts have access to the data of both their partner accounts and customer accounts.

Q36. Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

Q37. Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

Q38. What should be part of the pre-engagement collateral?

Q39. What module is used to create Case Record Producers?

Q40. HOTSPOT
Match the definitions for roles relationships.
Hot Area:

Q41. In the Customer Service Management space, what does the term asset management mean?

Q42. What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

Q43. Information about a customer’s service contract is found in Knowledge.

Q44. Which of the following roles cannot update a consumer’s record?

Q45. What is the purpose of a Catalog Item variable?

Q46. Which are the key self-service functions of the Customer Support Portal? (Choose three.)