[2023] Free ITIL-4-Transition Exam Dumps to Pass Exam Easily [Q19-Q35]

NO.19 A web hosting provider has decided to apply more of a ‘shift left’ approach to service support. The provider knows that users like video tutorials as well as communicating via instant messaging and social networks.
What should the service provider use to expand how users access support and improve the user experience?

NO.20 A legacy financial system requires the user to manually enter the time and date of the transaction to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are effective controls that could improve compliance?
1. Modify the application to automatically add the current time and date when transaction is entered
2. Establish a communication plan to remind users of the importance of time and date on transactions
3. Develop a goals cascade so all staff know their role in achieving company goals
4. Create a report showing non-compliant records and take action to correct

NO.21 Which is a purpose of the customer journey?

NO.22 An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

NO.23 Which high velocity IT objective considers an organization’s ability to continue providing business services when disruptive events affect its digital products?

NO.24 A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

NO.25 Which statement about user communities is CORRECT?

NO.26 Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

NO.27 An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

NO.28 An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?

NO.29 An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.
Which is the BEST approach or technique to resolve this situation?

NO.30 Which charging mechanism could cause the price of a service to change depending on the time of day?

NO.31 When an organization has initiated an IT transformation project, which ‘organizational change management’ activity should it carry out FIRST?

NO.32 From the perspective of a service provider how does the digital product lifecycle start?

NO.33 An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

NO.34 Which are elements of the service value system?