2023 Best ADX-271 Exam Preparation Material with New Dumps Questions [Q51-Q75]

QUESTION 51
Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?

Update organization-wide settings.

Enable Search Engine Optimization (SEO).

Enable Digital Experiences.

Configure the default login.

QUESTION 52
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

Partner Central

Help Center

Customer Account Portal

Customer Service

QUESTION 53
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: * 120,000 partner accounts* Minimize the number of partner account roles* Partner account is made up of sales employees and sales managers* Sales employees only have access to their data* Sales managers have access to all sales employees dat a. What are the two most efficient ways for the Salesforce Admin to fulfil these requirements? Choose 2 answers

Set up partner accounts with two roles

Set up partner accounts with one role

Use sharing rules to grant sales managers access to sales employees’ data

Make the sales manager the Super User on the partner account

QUESTION 54
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers

Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

Industry-specific templates are available today but not Lightning Bolt solutions.

Industry-specific templates as well as Lightning Bolt solutions are available today.

QUESTION 55
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is

QUESTION 56
What are two ways a question can be escalated to a case?
Choose 2 answers

Manually by a moderator selecting ”Escalate to Case” in the Feed

Manually by users commenting ”Escalate”

Automatically via Case Assignment Rules

Automatically via process Builder by meeting specified criteria

QUESTION 57
Why would you modify the Head Markup of a Salesforce Community? [Choose 3]

To add Custom JavaScript blocks

To add SEO meta tags

B and C

To modify the community colour palate

To add References to external JavaScript files

To enable single sign on

QUESTION 58
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

Extend the Standard Role Hierarchy setting departments as child accounts.

Enable the External Account Hierarchy setting departments as child accounts.

Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.

QUESTION 59
Which is currently not a valid pre-built Social Sign-on Authentication provider?

GitHub

Facebook

Janrain

Google

Box

Twitter

QUESTION 60
Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue?
Choose 3 answers
Select one or more of the following:

Add an HTML component with the the link to the Store Locations Community page

Define the Store Locations object in the Global Search Results component

Add the Store Locations object pages to the Community navigation

Associate a tab to the Store Locations object

Enable read access on the user profile to the Store Locations object

QUESTION 61
The Universal Containers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?

Deployment via Metadata API

Publication via Experience Builder

Deployment via Change Set

Lightning Bolt Export and Installation

QUESTION 62
DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers

Map articles to Content Topics.

Map topics to data categories.

Enable “Share on Sites” setting.

Enable “Automate Topic Assignment” setting.

QUESTION 63
Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?

Content Graph

Featured Topic

Content Topics

Navigation Tree

Navigational Topics

QUESTION 64
Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:

Salesforce Essentials and Customer Community

Enterprise Edition and Customer Community Plus

Professional Edition and Customer Community Plus

Unlimited Edition and Customer Community

Enterprise Edition and Customer Community

QUESTION 65
Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this?

My Salesforce1

My Domain

Salesforce1

Custom URLs

Community Domains

QUESTION 66
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?

Each org can have up to 100 Experience Cloud sites; preview sites don’t count toward that limit.

Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.

Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.

Each org can have up to 100 Experience Cloud sites as long as they are active.

QUESTION 67
The product marketing team is revising its product data sheets and FAQ documentation to support major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? (Choose three.)

Use the Featured Topics component to promote the topics related to these new articles.

Place hotlink URLs to these topics in the header component.

Use the Recommendations component to promote specific articles to defined groups of users (Channels).

Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component.

Create a new navigational topic for “New Products” and make sure the new articles are assigned to that topic.

QUESTION 68
Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allow its customers to log support requests. UC now wants its customers to be able to use CK’s self-service site so they can have a more integrated experience.
What should an Experience Cloud consultant recommend so that UC’s can log in to CK;s site?

Create separate user account for UC customer in CK’s Experience Cloud site, since SSO cannot be established between two Experience Cloud sites.

Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since Salesforce can only be used as a service provider.

Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the other org as a service.

Create custom Apex handlers using login method from site class to sign in users from one community to the other.

QUESTION 69
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?

Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.

Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners

Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.

Design and develop custom Community Lightning Components for surveys and electronic signatures.

QUESTION 70
Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

Choose Login to the Community as a User from the contact record in Salesforce.

Select the Community from the global header as an internal user.

Preview the Community as a specific Community user in the preview mode of the Community builder.

Log in as a customer to the Community with a Test customer login.

Select a Customer user record and select the Login option.

QUESTION 71
Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?

Customer Community Login.

Customer Community Member.

Customer Community Plus.

Community Manager Plus.

QUESTION 72
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company’s administrator meet these requirements?

Create a public community for the Knowledge Base, and let current customers sign in to register products

Create a private community for the Knowledge Base, and let all customers register themselves

Create a public community for the Knowledge Base, and let current customers register products

Create a public community for the Knowledge Base, and let current customers register products in private community

QUESTION 73
A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?

Ensure that both the notify and freeze actions for all site rate rules are implemented.

Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.

Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.

Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

QUESTION 74
DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. OR’s Salesforce and Security teams did further analysis and identified the posts made by the spammers.
OR’s Management team has decided to remove all the spammers’ posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?

Utilize the Insights reports by creating and using a custom action to remove all the spammers’ posts and comments.

Submit a high-priority case with Salesforce Support to remove all of the spammers’ posts and comments. The site will be under maintenance state until resolution.

Experience Cloud site managers, moderators, and admms work together to remove all the spammers’ posts and comments manually.

Enable Experience Cloud Einstein features to remove all the spammers” posts and comments as a background action.

QUESTION 75
To which three objects can the Partner Super User access be applied?
Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

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