Valid CIS-HAM Test Answers & ServiceNow CIS-HAM Exam PDF [Q47-Q71]

23Mar 2024 by admin No Comments

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Valid CIS-HAM Test Answers & ServiceNow CIS-HAM Exam PDF

ServiceNow CIS-HAM Certification Real 2024 Mock Exam

ServiceNow CIS-HAM (Certified Implementation Specialist – Hardware Asset Management) certification exam is designed for professionals seeking to demonstrate their expertise in managing hardware assets using the ServiceNow platform. It is a comprehensive exam that covers a wide range of topics related to hardware asset management, including inventory management, contract management, procurement, and lifecycle management. Certified Implementation Specialist – Hardware Asset Management certification is intended for individuals who work with ServiceNow’s ITSM (IT Service Management) platform, specifically in the area of managing hardware assets.

ServiceNow CIS-HAM (Certified Implementation Specialist – Hardware Asset Management) exam is designed for individuals who have a strong understanding of hardware asset management principles and practices. CIS-HAM exam is intended to validate an individual’s knowledge and skills in configuring and managing hardware assets within the ServiceNow platform. The CIS-HAM certification is highly sought after by organizations that use the ServiceNow platform for IT service management (ITSM) and IT operations management (ITOM).

QUESTION 47
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?

Select Exclude from content service on the Normalization tab of the hardware model record

Click the Exclude button on the hardware model record

Click the Opt-out button on the hardware model record

Select Opt-out from content service on the Normalization tab of the hardware model record

QUESTION 48
Winch role allows you to allocate a resource?

resource_user

it_project_user

business_stakertolder

resource_manager

QUESTION 49
Which applications are required to perform a blind audit of your asset inventory?

Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

Hardware Asset Management (HAM) and Software Asset Management (SAM)

ITSM Asset Management and ServiceNow My Assets mobile app

ITSM Asset Management and ServiceNow Agent mobile app

Hardware Asset Management (HAM) and ServiceNow Agent mobile app

QUESTION 50
Which applications are required to perform a blind audit of your asset inventory?

Hardware Asset Management (HAM) and ServiceNow My Assets mobile app

Hardware Asset Management (HAM) and Software Asset Management (SAM)

ITSM Asset Management and ServiceNow My Assets mobile app

ITSM Asset Management and ServiceNow Agent mobile app

Hardware Asset Management (HAM) and ServiceNow Agent mobile app

QUESTION 51
How does an end user determine what consumables they have consumed?

Navigate to Self-Service > My Consumables

Navigate to Self-Service > My Assets

Navigate to Asset > Hardware Asset Dashboard

Navigate to Self-Service > My Hardware Asset Dashboard

QUESTION 52
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

Each asset should be listed as a transfer order line on the transfer order

Each asset should be listed in a transfer order task on the transfer order

Each asset should be listed as a transfer order line on the transfer order task

Each asset should be listed in an individual transfer order

QUESTION 53
What happens to the consumable’s asset record after it has been consumed?

The record is marked inactive but remains in the system

The record state is set to in use

The record remains in the system for reporting purposes only

The record is removed from the system

QUESTION 54
A transfer order is used to do what?

Transfer an asset between vendors

Move an asset to an external stockroom

Move an asset between stockrooms

Transfer an asset to a user

QUESTION 55
Select the three main components of the data certification process. (Choose three.)

Certify the certification

Assign the certification tasks

Create the certification filter

Create the certification schedule

Run the certification

QUESTION 56
Which catalogs support the request and procurement process? (Choose three.)

Product Catalog

Vendor Catalog

Asset Catalog

Service Catalog

Procurement Catalog

QUESTION 57
From where can you publish catalog items? (Choose two.)

From the model category

From an asset record

From a user record

From a vendor item

From a model

Explanation
A catalog item is a record that defines an item that users can order from the service catalog or the product catalog12. It contains information such as name, description, price, availability, and workflow12.
A model category is a classification of models that defines how they are managed in the system3. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them3.
A model is a record that defines the attributes and characteristics of a product or service, such as manufacturer, model number, device type, and category34.
You can publish catalog items from the model category or the model, depending on the type of catalog item you want to create12 .
To publish a service catalog item, which is an item that users can request from the service catalog, such as IT support, hardware provisioning, or software installation, you can use the modelcategory12. You can navigate to Service Catalog > Catalog Definition > Maintain Categories and select a model category that has the Service Catalog check box selected12. Then you can click the Publish Catalog Item related link and fill in the catalog item form12.
To publish a product catalog item, which is an item that users can order from the product catalog, such as hardware, software, or consumable products, you can use the model. You can navigate to Product Catalog > Product Model and select a model that you want to publish as a catalog item. Then you can click the Publish Catalog Item related link and fill in the catalog item form.
The other options are not valid sources from where you can publish catalog items. You cannot publish catalog items from an asset record, a user record, or a vendor item.
References:
1: ServiceNow Product Documentation: Catalog Item
2: ServiceNow Product Documentation: Service Catalog Overview
3: ServiceNow Product Documentation: Model Category
4: ServiceNow Product Documentation: Product Model
[5]: ServiceNow Product Documentation: Product Catalog

QUESTION 58
A contract can be cancelled when the State is what?

Expired

Active

Inactive

Rejected

QUESTION 59
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

New hardware assets found by audits

Hardware models up for end of life

Hardware nearing end of warranty

Active stock rules

Open asset audits

Requests that require sourcing

QUESTION 60
Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)

Draft

Canceled

Renewed

Extended

Active

Renegotiated

Expired

QUESTION 61
Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

Warranty costs

Purchase price or lease cost

Delivery costs

Resource costs for support

Replacement parts

Maintenance agreements

QUESTION 62
Which catalogs support the request and procurement process? (Choose three.)

Product Catalog

Vendor Catalog

Asset Catalog

Service Catalog

Procurement Catalog

QUESTION 63
Winch role allows you to allocate a resource?

resource_user

it_project_user

business_stakertolder

resource_manager

QUESTION 64
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

You have opted out of the Content Service

The content is not available from the Content Service

Your model form contains a good Model number, but a bad model Name

Something on your model form may be badly formatted

The content has not been downloaded from the Content Service

QUESTION 65
Which is NOT considered an asset?

Websites

Switches

Routers

Buildings

Software entitlements

QUESTION 66
What is tracked throughout the life of an asset? (Choose three.)

Financial data

Contractual data

Lifecycle data

Configuration data

Hardware data

QUESTION 67
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

When stock is less than the threshold specified in the stock rule

By creating a purchase orders to restock from other stockrooms

By creating transfer orders to restock from other stockrooms

By notifying the stockroom manager of new transfer orders

QUESTION 68
Which of these tables are installed with Hardware Model Normalization? (Choose three.)

Device Type

Hardware Manufacturer

Hardware Normalize Key

Hardware Model Library

Device Name

QUESTION 69
Baseline ITSM Asset Management provides which features? (Choose three.)

Mobile My Assets

Hardware Model Normalization

Asset Inventory Audit

Hardware Asset Dashboard

Hardware Manufacturer Lifecycle Dates

Stockrooms

Mobile Asset Receiving

QUESTION 70
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

Monthly

Weekly

Daily

Quarterly

QUESTION 71
Any normalization that has occurred on a model can be reverted by using this feature.

Normalizations cannot be reverted

Rollback Normalization Business Rule

Undo Normalization Scheduled Job

Revert Normalization UI Action