ACMP Global CCMP Certification Exam Dumps with 153 Practice Test Questions [Q81-Q102]

NO.81 What document ensures that those who can positively affect the overall change success are highly engaged in the change effort?

Stakeholder engagement strategy

Stakeholder analysis strategy

Sponsorship engagement strategy

Communications engagement strategy

NO.82 What key challenges can organizational culture create in relation to implementing change?

The culture of an organization can either propel or retard the change direction of an organization

The culture of an organization can easily be changed by inducements or instructions

Organizational culture has deep roots and strong networks that are only present within older organizations

Organizational culture is agile and so it is more an enabler rather than a disabler of change

NO.83 The change management strategy was completed and implemented on time; however, while the technical aspect of the change appears to be successfully undertaken, a large number of stakeholders appear not to be able to adopt the change. Which strategy is best revisited to address this situation?

Learning and development strategy

Sustainability strategy

Benefit realization strategy

Communications strategy

NO.84 When conducting a change risk assessment, which key source inputs should you take into consideration when identifying potential risks?

Stakeholder analysis, change impact assessment, learning needs assessment and culture assessment

Stakeholder analysis, change impact assessment, organizational change capacity assessment and culture assessment

Stakeholder analysis, change impact assessment, organizational strategy, objectives and performance management and culture assessment

Stakeholder analysis, change impact assessment, sponsor appetite and culture assessment

NO.85 What is recommended when evaluating outcomes against the change objectives?

Review outcomes with appropriate leaders/stakeholders

Design metrics to ensure a common understanding of outcomes

Ensure stakeholders truly understand what the change is about

Create a final stakeholder communications plan

NO.86 What is the objective of a stakeholder engagement strategy?

To engage all managers as stakeholders is key for change success

To engage the most resistant employees in the change

To ensure that key impacted individuals are identified and engaged

To ensure that individuals or groups affected by a change are engaged in the change effort

NO.87 There are numerous activities that are part of executing the sustainability plan. What is the risk if they are not effective?

There is a retreat to the prior current state

The change will take much longer to happen

The customers will not demonstrate the intended behavior

The vision for the program may not be achieved

NO.88 What process determines the size, scope, timing and complexity of the change effort?

Assessing benefits realized

Identifying stakeholders

Assessing sponsorship

Assessing the change impact

NO.89 What is the role of human resource management in a major change effort?

The department with the responsibility of hiring and firing

A strategic function for identifying the most effective use of people

The art of ensuring that discipline and focus is well maintained

A process that ensures there is a good working relationship between the project and change management teams

NO.90 An ongoing change program is gaining momentum and throughout the organization stakeholders face challenges and experience success. What needs to be clearly defined in the communications plan to support them?

Identified sponsors

Feedback channels and mechanisms

Stakeholder messaging

Clear case studies

NO.91 What is the overall purpose of a sustainability strategy?

To describe how the change will become part of the organization’s normal functioning

To ensure that the change process continues after the objective has been met

To increase the chances that the organization will still exist in the future

To ensure that responsibilities for different parts of the change process are transferred as necessary

NO.92 What is the key factor to consider when assessing the organizational readiness for a change?

The change leader’s track record with past changes

The organizational policy leaders are following regarding governance

The rigor applied to establish the business case

The gaps between the change leaders’ expectations and the collective organizational view

NO.93 What is the primary purpose of conducting a learning needs assessment?

To assess stakeholder availability for anticipated training and development

To define the knowledge, skills, social and behavioral abilities needed to sustain the future state

To attain sponsor approval to fund the anticipated training program as needed

To evaluate the most current learning approaches available to prepare for the future state

NO.94 Completing the change management effort should include which of the following actions to evaluate the outcomes of the change initiative against the change objectives?

A review and assessment of the change lead’s performance in leading the change initiative

A competency review of employees to ensure that they have the confidence to adopt the new direction of their role in the organization

An assessment of the sponsor’s effectiveness as a sponsor for the change effort

Compare the outcomes of the change management effort against the change objectives set at the beginning of the change effort

NO.95 What approach would you take to ensure an individual’s engagement on a change effort?

Conduct a change readiness assessment

Develop a change impact analysis

Develop a stakeholder strategy

Develop a training and development strategy

NO.96 As a mature company in a heavily regulated industry, what is one of the factors that could limit the organizational capacity to change IT systems?

Extent to which the organization has experience with change management tools

External environmental stability

Historical experience with change

Operational ability to absorb change

NO.97 Sponsors play a critical role for change success. Which of the following statements best defines sponsorship?

Sponsors are accountable for the realization of benefits for the change

Sponsors are part of the top senior executives’ level of the organization

Sponsors directly contribute to the change

Sponsors can positively influence the change

NO.98 What is a primary purpose of conducting the lessons learned evaluation?

To inform stakeholders of future changes that they can anticipate

To evaluate and refine the metrics that are in place to sustain the change in the future

To identify improvements for future change management programs

To identify gaps and take corrective action for the change outcomes

NO.99 Some steering committee members do not understand the difference between project management and change management and, hence, the uniqueness of each. What clarification should be provided to these committee members?

Project management and change management methodologies differ in focus

Project management and change management have different plans and outcomes for the project

Project management and change management are focused on different stakeholders

Project management and change management differ regarding the organizational level they are addressing

NO.100 An organizational design project involving the restructuring of the sales force has just gotten underway and the change management lead is planning where (s)he can apply the recently completed stakeholder analysis assessment. What set of plans would a stakeholder analysis be used to develop?

Stakeholder engagement plan, communication plan and training plan

Resistance management plan, coaching plan and training plan

Sponsorship plan, coaching plan, and training plan

Sponsorship plan, communication plan and training plan

NO.101 What is recommended when evaluating outcomes against the change objectives?

Design metrics to ensure a common understanding of outcomes

Create a final stakeholder communications plan

Ensure stakeholders truly understand what the change is about

Review outcomes with appropriate leaders/stakeholders

NO.102 What are some of the criteria you should consider to evaluate success?

Employee engagement survey results, profitability increases, quality enhancements and increased company valuation

Increase in production, budget achievement, KPIs and market share increases

Performance metrics, cultural indicators, employee behavior and customer satisfaction scores

Staff turnover, profit increases, return on investment and balanced scorecards

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