Ultimate Guide to Prepare Free Peoplecert ITIL-4-DITS Exam Questions & Answer [Q33-Q49]

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Ultimate Guide to Prepare Free Peoplecert ITIL-4-DITS Exam Questions and Answer

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The ITIL 4 Leader: Digital & IT Strategy certification is essential for IT professionals who want to advance their careers in the digital age. ITIL 4 Leader: Digital & IT Strategy Exam certification demonstrates a deep understanding of the latest trends and technologies in digital and IT strategy, and is highly valued by employers worldwide. It is also a great asset for IT professionals who are looking to enhance their skills and knowledge in this field, and who want to stay ahead of the competition.

The ITIL-4-DITS certification exam is an advanced-level certification that requires candidates to have a deep understanding of ITIL 4 principles and practices. Candidates are expected to have hands-on experience in digital and IT strategy development and execution. ITIL-4-DITS exam consists of 40 multiple-choice questions and is timed for 90 minutes. The passing score for ITIL-4-DITS exam is 70%.

NEW QUESTION 33
Which is the BEST description of digital business?

Using information systems to store, retrieve, transmit, and manipulate digital data

Using processes that transform something from analogue to digital format

Using digital technology to control physical devices

Using digital technology as a basis for conducting an organization’s activities

NEW QUESTION 34
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

Customer 360

Digital transformation

Employee 360

PESTLE analysis

Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5

NEW QUESTION 35
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?

Management of threats and opportunities

Improved use of automation

Management of staff skills and competence

Linked processes and practices to value creation

Management of staff skills and competence is what the organization needs for the digital transformation to succeed. This means that the organization ensures that its staff have the necessary skills and competence to support the digital transformation and deliver value to customers. This can involve training, development, coaching, mentoring, recruitment, retention, and motivation of staff. Reference: ITIL 4 Leader: Digital and IT Strategy, page 68-69

NEW QUESTION 36
What is the FIRST step in creating a measurement and evaluation system?

Identifying success factors

Defining the objectives

Selecting metrics and measurement tools

Creating a system of key performance indicators

NEW QUESTION 37
An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization’s attitude to risk does not match their digital strategy Which other area should be assessed?

The organization’s approach to responding to threats

The business case for organizational transformation

The policies and practices for staff development and learning

The activities and processes used for managing services

NEW QUESTION 38
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

Digital positioning

Organizational disruption

Digital transformation

Operational technology

Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5

NEW QUESTION 39
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

The Chief Digital Officer should define and implement the programme

A digital task force should be appointed to define and Implement me programme

individual initiatives should be defined and implemented separately

The organization’s governing body should define and implement the programme

A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization’s vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48

NEW QUESTION 40
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

Customer 360

Digital transformation

Employee 360

PESTLE analysis

NEW QUESTION 41
Which technique or framework can BEST help to identify a broad range of strategic risks?

OKR

PESTLE

Customer analytics

Portfolio optimization

NEW QUESTION 42
Which statement is CORRECT about risk management in digital organizations?

All the organization’s slaveholders should contribute to risk assessment

All risk management efforts should focus on assets owned by the organization

All risk management should start by assessing the current state

All risks could cause harm to the organization if they are not managed

NEW QUESTION 43
Which statement about metrics is CORRECT?

Leading metrics ate difficult to measure, but easy to Influence

Lagging metrics predict what a is likely to happen in the future

Lagging metrics are easy to measure and to influence

Legging metrics report what has been achieved

Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84

NEW QUESTION 44
An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?

Incumbency advantage

Resource-based advantage

Customer relevance

Organizational agility

NEW QUESTION 45
An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?

The technology and resource costs of migrating to the cloud services

The ongoing cost of maintaining and supporting the cloud services

The estimated increase in revenue generated from sales of the new services

The value that would be generated if the organization made a different investment

NEW QUESTION 46
An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.
Which concept BEST explains the focus of this review?

Funding mix

Operating expenditure

Capital expenditure

Freemium models

NEW QUESTION 47
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

Market relevance

Omnichannel delivery

Customer analytics

Customer feedback

NEW QUESTION 48
A service provider wants to achieve a balance between customer/market relevance and operational excellence. They also want a balance between looking inward and looking outward. They have performed an analysis and have identified activities that address external views of both market relevance and operational excellence.
To ensure a balanced strategy, which TWO other actions should they take?
Analyse threats to their existing customer base
Identify new opportunities to provide services to the market
Investigate how the provider’s technology can enhance customer experience Analyse staff capabilities to identify strengths that can be exploited

1 and 2

2 and 3

3 and 4

1 and 4

NEW QUESTION 49
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

Deliver compulsory strategic awareness sessions regularly

Ensure there is one common communication channel for the strategy

Utilize metrics to ensure stall comply with the strategy

Tallor strategic communications to the stakeholders preferences

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