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ITIL-4-HVIT Exam Questions | Real ITIL-4-HVIT Practice Dumps
Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: High-Velocity IT Concepts and Digital Enterprise | 25% | – Core terms: High-velocity IT, digital organization, digital transformation, digital technology – Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle – Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance |
| Topic 2: Enabling Resilient Operations | 10% | – Capacity and performance management, monitoring and event management – Problem management, service continuity, infrastructure and platform management |
| Topic 3: Enabling Assured Conformance | 7% | – Information security management, risk management, compliance |
| Topic 4: Guiding Principles and Foundational Concepts for Velocity | 20% | – Service-dominant logic, design thinking, complexity thinking – Ethics, safety culture, lean culture, Toyota Kata – Lean, agile, resilient, and continuous principles |
| Topic 5: Enabling Valuable Investments | 15% | – Strategic alignment, portfolio management, business case development – Prioritization and value assessment practices |
| Topic 6: Enabling Co-Created Value | 8% | – Relationship management, service design, service desk practices |
| Topic 7: Enabling Fast Development | 15% | – Agile, DevOps, and continuous integration/delivery practices – Automation, cloud-native practices, and rapid deployment |
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