2022 New Experience-Cloud-Consultant Exam Questions Real Salesforce Dumps [Q13-Q33]

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2022 New Experience-Cloud-Consultant Exam Questions Real Salesforce Dumps

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Salesforce Experience-Cloud-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Apply the steps for enabling partner and customer users for Experiences Modify an experience within the Experience Builder
Topic 2	Given a scenario, recommend and implement Delegated External User administration Recommend the Declarative Sharing options that could be leveraged for an Experience
Topic 3	Illustrate the reasons for creating or utilizing an Experience for a specific use case Apply the steps to set up Experience dashboards and insights
Topic 4	Given a scenario, determine how to properly set up a user for an Experience Describe how to enable and activate an Experience
Topic 5	Apply features and functions of Workspaces for building an Experience Apply packaging, exporting, and importing a template
Topic 6	Given a set of requirements, evaluate which external license type(s) to use Describe the capabilities of different Experience deployments and migrations

NO.13 Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

Customer Service template does not allow downloading documents out-of-the-box.

Customer Service template does not allow record pages for custom objects out-of-the-box.

Customer Community Plus license does not allow access to custom objects.

Customer Community Plus license allows only up to 2 million users per org.

NO.14 Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service?
Choose 3 answers

Number of lead records created

CSAT (Customer Satisfaction score)

Case deflection

Average Handle Time compared to Bot Session Time

Case Type by Issue

NO.15 What are three valid topic types? Choose 3 answers

Trending Topic

Navigational Topic

Standard Topic

NO.16 An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?

Click “Manage Partner User” on the Contact detail page, then click “Enable Customer User”.

Click “Manage Partner User” on the Account detail page, then click “Enable Partner User”.

Click “New” on the User Setup page in Lightning Experience.

Click “Manage External User” on the Contact detail page, then click “Enable Partner User”.

NO.17 hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

Assign a cloned standard site profile as the default for self-registration.

Use a restrictive default profile to begin with.

Create a separate profile for your self-service site and your partner portal.

Assign the standard site profile as the default for self-registration.

Use the same profile for your self-service site and your partner portal.

NO.18 Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers

Edit the default navigation

Download an app from AppExchange

Fix the header’s Position.

Write custom code

NO.19 Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

Assign a single screen to multi-step flow and give the guest user access via page layout.

Save the flow with the “System Context Without Sharing-Access All Data” option.

Set the “Enable Lightning Flows for Guest User” toggle option to ON in Setup.

Convert multi-step flow into individual flows and give the guest user access to each flow separately.

NO.20 Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC’s Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

Customer Service

Customer Account Portal

Partner Central

Help Center C

NO.21 The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

Mark old topics as Inactive and assign articles to the new active topics.

Merge similar topics in Content Management.

Delete existing topics and assign articles to newly created topics.

Keep existing topics and reassign articles to newly created topics.

NO.22 Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

Create an FAQ Knowledge article.

Deploy a chatbox to address common questions.

Enable Chatter Questions to encourage peer-to-self-service

Create a public ”announcement only’ group for moderators to address common questions.

Create an FAQ rich text component on the Home page.

NO.23 Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

CK shouldprovision and activate CDN in those regions where traffic is high.

CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

CK should provision and activate CDN in those regions where traffic is low. SRS ES?

CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

NO.24 Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren’t’ able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

Retail managers need to be given super User access.

Retail managers needs to be put in the execute role in the Role Hierarchy

A Sharing Set needs to be created.

A sharing Rule needs to be created.

NO.25 Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

Assign a single screen to multi-step flow and give the guest user access via page layout.

Save the flow with the “System Context Without Sharing-Access All Data” option.

Set the “Enable Lightning Flows for Guest User” toggle option to ON in Setup.

Convert multi-step flow into individual flows and give the guest user access to each flow separately.

NO.26 Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.

Create a single digital experience for B2C customers, B2B customers, and employees.

Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.

Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

NO.27 Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

Experience Cloud cannot be used for employee apps.

Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.

Employee apps are only available in Unlimited Edition.

Chatter posts related to a record will be available in the employee app as well as the main org.

NO.28 The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers

Visible to Partner

Visible in Public Knowledge Base

Visible to Employee

Visible to Guest User

NO.29 Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.
Which functionality will meet the requirement best?

Manually share cases.

Move users who need case access to a higher level in the Role Hierarchy.

Configure an External Account Hierarchy.

Create a Sharing Set for the Account.

NO.30 Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?

The Community manager for Europe does not have System Administrator privileges.

The preconfigured Insights reports need to be modified to meet GDPR requirements.

The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

The Experience Cloud site for Europe has more than a million users.

NO.31 Northern Trail Outfitters (NTO) offers a new product that is different in North Americ a. EMEA, and Asia Pacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers

None

Visible

Personal

Default

Audience

NO.32 Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?

Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.

Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.

Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.

A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is

NO.33 To which three objects can the Partner Super User access be applied?
Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

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Salesforce Experience-Cloud-Consultant Exam Syllabus Topics:

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